Privacy & policies

Privacy policy

We only collect the information we need to give you access to the resources portal and to keep it a safe, supportive space. That means your name, email address, and anything you choose to tell us when you request an account.

We never sell your data. We won’t share it with third parties except where we’re required to by law. You can ask to see, correct, or delete your information at any time by contacting us.

Accessibility

We want everyone to be able to use these resources. This portal aims to meet WCAG 2.1 AA standards — including clear text, good colour contrast, keyboard navigation, and a light/dark reading mode.

If you find something hard to use, please tell us and we’ll do our best to put it right.

Terms of use

The information in this portal is for general support and is not a substitute for professional medical advice. Always speak to your GP, clinical team, or NHS 111 about specific medical concerns.

Accounts are for individual carers and are approved by our team. Please don’t share your login with others.

Cookies

We use a small number of cookies to keep you logged in and to remember your reading-mode preference. We don’t use advertising cookies.